Legal Conditions

 

1.- The contents of this web page (texts, images, audio and video) are protected by intellectual property laws.

2.- They are authorized for free and personally, to use, copy and print any material or document found on this web page, being able to transfer the contents to their terminal whenever for your personal, non-commercial use; therefore its distribution, modification, transmission, forwarding or use of the contents of the web page for public or commercial purposes is expressly prohibited.

3.- THE BRANDS in their generic sense contained in this web page are protected by law as are the contents, which may not be altered, modified, changed or adapted by the user.

4.- www.virtualzonevr.com  sign all the rights that the Intellectual and Industrial Property Law provides, exercising the corresponding civil or criminal actions against those who infringe their rights and will demand the right to do so. the necessary measures for its safeguarding.

5.- In order to improve the use of the pages and the services provided to users, www.virtualzonevr.com make the appropriate changes at any time.

6.- www.virtualzonevr.com is not responsible for the use that you may make of the materials available on the website if they infringe the rights of third parties that do not belong to or associated with this company.

7.- www.virtualzonevr.com is not responsible or guarantees that access to the website will be uninterrupted or that it will be available. error free; nor is it responsible for or guarantees that the content or software that you can access through this web page, both expressly and implicitly, is uninterrupted, is up to date and is up to date. free of error or cause damage; nor is it responsible for or guarantees the use of the information, or content of this web page, that you could channel for your particular purposes. And in no case will www.virtualzonevr.com  You are responsible for losses or damages of any kind arising from access to and use of the website.

This clause will have to be used. It will not limit its limits in countries, such as Spain, where the General Law for the Defense of Consumers and Users prevails over the provisions of this contract. It is necessary that you review the applicability in your receiving country of this clause.

8.- www.virtualzonevr.com warns that the use of the web page that you make and the information it contains are your own responsibility , so as it does not guarantee that when accessing other web pages through links (links) you can view information that hurts your sensitivity or causes damage.

9.- Any type of data transmission that you can make to this web page or other accesses controlled by www.virtualzonevr.com, which infringes the rights of property of third parties, and whose content is threatening, defamatory, obscene, pornographic, or transmission of any other material that constitutes or encourages conduct that could be considered a criminal offense.

10.- www.virtualzonevr.com does not assume responsibility for the content of any forum or debate in cyberspace (chat), bulletins or any type of transmissions, which are linked to this web page and will cooperate, if required by court order or by the relevant authorities, in the identification of the persons responsible for those contents that violate the law.

11.- www.virtualzonevr.com can modify these Conditions, updating them on this same web page, so it is recommended that you consult it with reasonable frequency in case such modifications have occurred.

12.- By making a reservation and registering as a participant in the experience at Virtual Zone you expressly agree to receive informative and advertising emails and/or telephone messages from virtualzone. .es.

13.- If you no longer wish to receive emails and telephone messages, you can unsubscribe at www.virtualzonevr.com  by sending an email requesting the cancellation to info@virtualzone.es with the subject "Data Protection Exercise Virtual Zone" or you can do so by sending an ordinary mail to Virtual  Zone, Plaza de los Luceros, 17, Planta 1, 03004, Alicante, identifying yourself and requesting the withdrawal.

14.- www.virtualzonevr.com is not responsible for possible typographical errors that may appear on the web, although it will do so. everything possible to correct them if any.

 

RETURN AND CANCELLATION POLICY

Users who make a reservation in VirtualZone and proceed to pay for the contracted service may request the modification or cancellation of said reservation by email up to 48 hours before the date scheduled for said service. If you wish to cancel your reservation, you must send an e-mail with the subject Cancel Reservation and with the information of your reservation to the email info@virtualzone.es. The amount corresponding to the canceled reservation will be refunded. The customer will be reimbursed within a maximum period of 15 days.

If you try to cancel your reservation less than two days (48 hours) in advance, unfortunately it won't be possible. Cancellation of service is possible and there will be no cancellation. Possibility of refunding the amount paid for the contracted service.

Once the game session has started, no refunds will be made.

 

PRICES OF SERVICES

To check the updated prices of the experiences offered by Virtual Zone, please proceed to the booking process where the final price will be shown in the shopping cart.

You can also contact Virtual Zone directly by phone or email for personalized information.

 

OPERATING AND SAFETY RULES

1. In what? consists of Virtual Zone?

Virtual Zone puts at your disposal the latest technology applied to Virtual Reality so that you can enjoy an experience within the reach of very few. Very few establishments in Europe offer this type of experience. Without cables, without limitations, with the most "modern" glasses and with an offer of extraordinary experiences. You will be able to walk through unimaginable scenarios, with a very high level of realism, interacting with the environment and making movements that will be reflected in real time, being totally absorbed by this virtual reality world that seems real.

2. What? type of experiences can I book?

Virtual Zone offers next-generation Virtual Reality experiences. Each location may offer one or several of these adventures; we recommend checking availability in your city before booking.

• Shooter / Action Experiences:
  • Invasion: Try to put an end to the alien invasion that your city has suffered, traveling through the most emblematic places of it. It will not leave you indifferent. An injection of adrenaline. Up to 10 players. Approximately 45 minutes of gameplay.
  • D-Day: Transport yourself to the Normandy landings in an epic historical battle. You must coordinate with your squad to advance across the beach and complete critical objectives under enemy fire. Up to 10 players and 45 minutes of actual gameplay.
  • Virtual Zone Arena: form two teams in this Player VS Player (PVP) experience where they play against each other. Suitable for all audiences. The team with the best aim and coordination will win. Pure fun. Up to 10 players.
• Action + Escape Room experiences: we offer you the most complete experience, the only one that combines the action of a Shooter with the dexterity and ingenuity required by a Escape Room.
  • Dead Mansion: Infiltrate the facilities of Dr. Belmont, a scientist who is conducting experiments on humans, and recover the antidote. Work as a team to overcome the tests that you will find and sharpen your aim to finish off the doctor's "creatures". Up to 6 players. Approximately 45 minutes of play.
• Escape Room Experiences: choose between 4 games that will reward the intelligence of your team. Play and interact with your companions to overcome different puzzles in truly spectacular environments and "within the reach of very few".
  • Dead Mansion: Infiltrate the facilities of Dr. Belmont, a scientist who is conducting experiments on humans, and recover the antidote. Work as a team to overcome the tests you will find and sharpen your aim to finish off the doctor's “creatures”. Up to 7 players. Approximately 45 minutes of gameplay.
• Cultural experiences: new proposals that go beyond the game to offer historical and sensory experiences. Suitable for all audiences.
  
  • Titanic, A journey through time: Explore the Titanic with amazing detail. Walk its decks, learn the stories of the passengers and dive into the depths to see the remains of the shipwreck as they are today.
  • LUNA, The immersive experience: Relive the Apollo 11 mission and the 1969 moon landing. Feel the vibration of the takeoff, the weightlessness of space and walk on the lunar surface listening to original NASA recordings.

3. In what? What is a Virtual Escape Room Experience?

If you have had the chance to participate in a conventional Escape Room, the concept is the same, but using the latest Virtual Reality technology, which allows you to be in scenarios that would be impossible in life. It is real and at the same time allows you to have instruments or elements that would not be within your reach if it were not for the possibilities offered by virtual reality.

If you've never tried an Escape Room, the objective of this experience may vary depending on which one you choose, but basically it would be summed up in that the game tells you an objective to achieve and you decide what to do. and your team, using the objects you find in the scenarios and your ability to solve puzzles or pass tests, you have to achieve it in a limited time.

 

4. In what? What is an Action / Shooter experience?

Making use of the latest technology in Virtual Reality, you will be able to enjoy with your friends (up to 8 players) a Shooter experience in which you will be armed with replica weapons and your objective will be ; Kill the zombies that will appear, all in an apocalyptic scenario with great realism. You will be fully communicated with the rest of your classmates, whom you will see at all times and with whom you will be able to collaborate to pass tests until you achieve the final objective. Extremely entertaining and at a level of total immersion.

In the Player Vs Player (PVP) experiences you will enjoy a very dynamic and entertaining experience with light glasses of the latest generation in which you will form two groups and the objective is to end the battle. rival team, being able to move and hide in scenarios prepared for these duels.

 

5. How to book an experience?

You can book your experience at Virtual Zone in 3 ways:

• Go to www.virtualzonevr.com and click on BOOK. Choose the center where you want to play and select the VR experience you would like to try. Select the number of players, then choose the day on the calendar and the time you wish to enjoy the experience. Finally, click Confirm to proceed with the payment.
• You can visit the Virtual Zone facilities and carry out the reservation process from here. We will be happy to help you in the reservation process.
• If you prefer, we also offer you the possibility of making your reservation by phone. Get in touch with us and our staff will kindly assist you.

 

6. How long does an experience last?

The Escape Room experiences will last approximately 45 minutes, although it will depend on your ability and dexterity when it comes to advancing and overcoming obstacles.

Action / Shooter and cultural type experiences will last approximately 40-45 minutes of play.

In addition, you will have a briefing where you will receive an explanation of the rules of use and recommendations and then you will be equipped with all the necessary material to carry out the VR experience. In total, your session will last approximately one hour.

 

7. How many can play at once?

The player capacity depends on both the center and the chosen experience. Some experiences are designed for smaller groups, while others allow larger groups to participate simultaneously. At certain centers, rooms can accommodate groups of up to 10 players per session for gaming and action experiences, up to 8 players in Titanic, and up to 12 players in Luna, although these maximums may vary depending on the facility and the room configuration.

 

8. Can you try more than one experience?

Indeed, at Virtual Zone we offer you various Virtual Reality experiences. We currently offer several different experiences: Invasion, Dead Mansion, D-Day, Virtual Zone Arena and the cultural experiences Titanic and Luna.

 

9. What? What if I'm late?

It is very important that you are at the Virtual Zone offices at the reserved time, in fact, we recommend that you arrive 15 minutes before. Punctuality is required, since you have to receive a briefing with the operating rules, prepare all your equipment and carry out the experience and the time of the sessions is very tight. Therefore, if you are more than 10 minutes late from the reserved time, you will lose the reservation without the possibility of requesting its return.

 

10. How many rooms do we have?

Virtual Zone offers you fully open rooms where you can enjoy our Virtual Reality experiences. The rooms have a game area of about 200 m2 without columns to offer the best VR experience in all of Spain. At Virtual Zone Madrid and Pune we have two of these rooms, in Valencia we have two centers, while in our other locations, Alicante, Murcia, Seville and Bilbao we have one room in each center.

 

11. Can I cancel my reservation?

If you wish to cancel your reservation, you must send an e-mail with the subject Cancel Reservation to info@virtualzone.es at least 48 hours before the date of your reservation, indicating the name and email you used to make the reservation and its date and time. The Virtual Zone team will take steps so that you can have your refund in the shortest possible time. If you try to cancel or modify the reservation less than two days in advance, unfortunately it will not be possible. Virtual Zone cannot offer you a refund of the amount of your reservation in this case. Once the game session has started, no refunds will be made.

 

12. What? What happens if I don't keep my appointment?

If after ten minutes from the time of your reservation, you are not at the Virtual Zone facilities, you will not be able to carry out the experience and you will not be entitled to a refund of the amount of your reservation. Of course, the rest of the participants in your group who are there at the agreed time will be able to enjoy the reserved experience.

 

13. Is it played with controllers or with weapons?

The experiences “Invasion”, “Virtual Zone Arena”, and “D-Day” are played with VR weapons, which are replicas of real weapons without any type of ammunition.

For its part, the “Dead Mansion” experience is played with two controllers. In the case of “Luna” and “Titanic”, it is played without controllers, using only hand-tracking technology.

In both cases, the player will be equipped with state-of-the-art goggles. This technology generates total freedom of movement, without cables or space limitations.

 

14. Can minors play?

Yes, minors can access Virtual Zone experiences under specific conditions. For cultural experiences, the minimum recommended age is 8 years old, while for gaming experiences it is 10 years old. In all cases, the express consent of a parent or legal guardian is mandatory. Furthermore, it is essential to follow the usage guidelines and supervise exposure time to prevent excessive use of virtual reality at these ages.

 

15. How can I pay?

If you make the reservation through the website www.virtualzonevr.com you can proceed to pay in three ways:

• Pay by credit card
• Pay by Paypal
• Payment by Bizum

If you make the reservation at the Virtual Zone facilities, you can proceed to pay in two ways:

• Payment by credit card
• Cash payment

 

16. What? What clothes should I bring?

This is an active experience and although you do not need any specific equipment, we ask that you come to Virtual Zone with comfortable clothing and appropriate footwear (no heels).

We also recommend not wearing a face mask as it can stain the lenses and negatively impact the experience. You can carry out the experience with eyeglasses, although if you have the possibility of using contact lenses, do so since you will find yourself even more comfortable.

 

17. Can I wear glasses?

Yes, the latest generation VR glasses that we use at Virtual Zone have plenty of space to be able to use it with glasses on, although we recommend using it with contact lenses or testing if your vision can be adapted without the need for glasses for greater comfort. VR glasses have a system for configuring the focus on each eye and the separation between the two eyes, for an optimal visual experience.

 

18. Who can play? Is it safe?

Virtual Zone offers these experiences for adults and for minors from the age of 8 for cultural experiences and 10 for gaming experiences with the express consent of their father, mother or legal guardian. We recommend a minimum height of 1.30 meters to be able to play.

The person who wants to do the experience must be able to move freely without assistance using their whole body.

People with vision in only one eye can play.

For safety reasons the experience cannot take place if:

• You are or appear to be under the influence of alcoholic beverages or narcotic substances. In this case, a refund or credit cannot be requested.
• You have epilepsy to any degree or some type of brain dysfunction or neurological disorder.
• If you have ever suffered losses of knowledge.
• You suffer from deafness or severe hearing loss or if you are blind.
• You are a Highly Sensitive Person, especially frightened or who suffers fearful situations before.
• You suffer from heart ailments.
• You are pregnant.

Virtual Zone reserves the right admission.

In any case, it will be the staff of Virtual Zone who will ultimately and unilaterally decide whether or not a player is eligible to access the game area.

Regarding the safety of the VR experience in Virtual Zone, in general terms we can classify it as a safe activity, but that does not exempt the possibility of an accident, either due to the effect that the use of that device may have type of technology in the person as well as the possibility of having an accident caused by a bad step or a bad movement due to the high level of realism that is achieved in this type of experience.

It is For this reason, we insist that the user must always keep in mind that the scenes and images that they view are always virtual and not real, so the user must not try to lean on objects they see, nor must they make sudden gestures and must be aware that there aren't really any steps or holes or the like, though that's what you see. Ignoring these recommendations could cause a fall or accident.

In any case, VirtualZone has prepared its facilities to minimize damage in the event of an accident, with padded walls and carpeted floors.

19. Can it cause dizziness?

Technology has advanced and overcome the problems that previous generations of VR had, so it is highly unlikely that you will feel dizzy or nauseated. However, if you experience them, you must stop your game session for a few minutes and notify the staff. To do this, raise your glasses, ask for help and wait without moving to be assisted by Virtual Zone staff.

 

20. Will you explain to me how the equipment works and how I can move and perform actions?

Within the time of each game session a detailed explanation of an estimated duration of 10 to 15 minutes is included. Here you will receive all the necessary instructions to carry out your experience (how to move, how to perform actions, how to shoot...) and you will be informed of the use you must make of the virtual reality equipment.

It will be the Virtual Zone team that will help you to fit all the necessary material to carry out the experience.

 

21. Can I have a souvenir of my experience?

The gaming experiences are monitored by the Virtual Zone team to control at all times that the experience is being carried out correctly and to be able to help you if necessary.

When the experience ends, and whenever possible, you will receive a small report as a reminder with images and videos of your team's experience, which we will send you by message to your mobile phone and/or by email.

RECOMMENDATIONS FOR THE USE OF VIRTUAL REALITY

We offer to participate in an experience with virtual reality glasses and equipment, with the possibility of choosing between an action game or several Escape Room-type games, appropriate for people of legal age (and minors from 12 years of age under express authorization), lasting between 40-60 minutes. Virtual reality is an environment of scenes or objects with a real appearance, generated by computer technology, which creates in the user the sensation of being immersed in it.

The use of Virtual Reality involves the perception of different stimuli that intensify the sensation of reality, which can cause anxiety due to greater interaction with the environment. It can also cause mild discomfort, such as dizziness or tiredness, and loss of balance in some people with intensive use.

We recommend taking breaks of at least 15 minutes after performing an experience to reduce any type of symptoms, risk of personal injury, discomfort or damage. It is an essential requirement that you read the instructions in this document carefully and that, having been informed of the appropriate recommendations, you agree to participate in the development of this experience under your responsibility.

1. It is recommended to consult a doctor before using virtual reality glasses, especially for people of advanced age, or who have some type of physical or mental disability, or with abnormal vision. with binocular or pre-existing psychiatric disorders, or suffering from heart disease or another serious medical condition

These indications are in no way a substitute for the advice of a doctor.

2. A comfortable virtual reality experience requires an intact sense of movement and balance. Do not use the virtual reality glasses if you are sick. tired, sleep deprived, under the influence of alcohol or drugs, have a hangover or digestive problems, in situations of emotional stress or anxiety, or if you have a cold, flu, headaches, migraines, or ear pain, as this may increase your susceptibility to adverse symptoms.

3. If you are allergic to paint or metal parts on the device, you may experience itching, eczema, or inflammation of the skin. If this happens, stop using the device immediately and consult your doctor.

4. Discontinue viewing immediately if you experience any of the following symptoms: seizures, loss of consciousness, eye strain or fatigue, eye or muscle twitching, involuntary movements, altered, blurred, or double vision, or other abnormalities. visual aces, dizziness, disorientation, balance disturbances, loss of hand-eye coordination, excessive sweating, increased salivation, nausea, malaise or headache or eye pain, drowsiness or other symptoms similar to dizziness.

5. Symptoms of prolonged exposure to virtual reality may persist and become more apparent hours after use. These symptoms may include the aforementioned effects, as well as such as excessive sleepiness and decreased ability to multi-task.

VirtualZone offers these experiences for adults and for minors from the age of 12 with the express consent of their father, mother or legal guardian. We recommend a minimum height of 1.40 meters to be able to play.

The person who wants to perform the experience has to be able to move freely without assistance using their entire body.

People with vision in only one eye can play.

For security reasons the experience cannot take place if:

• You are or appear to be under the influence of alcohol or intoxicants. In this case, it will not be possible to do so. request a refund or credit.
• You have any degree of epilepsy or some type of brain dysfunction or neurological disorder.
• If you have ever lost consciousness.
• You are deaf or severely hard of hearing, or blind.
• You use a wheelchair.
• You are a Highly Sensitive Person, especially frightened or who suffers fearful situations before.
• You have heart problems.
• You are pregnant.

Virtual Zone reserves the right of admission.

In any case, it will be necessary. Virtual Zone staff will decide what to do. Ultimately and unilaterally, the ability or not of a player to access the playing area.

Virtual Zone declines any responsibility for the use of the device by people under the above conditions or any other that discourages the use of this technology.

The user is aware of the risks involved in carrying out this activity and is solely responsible for any accident that could occur while carrying out it.

 

USE OF EQUIPMENT AND FACILITIES

During the virtual experience session, running and jumping are strictly prohibited.

In case of any problem with the equipment, call Virtual Zone staff to solve it.

Not available. allowed to remove the equipment during the experience except emergency. In this case, just raise the glasses to your forehead and ask the staff of Virtual Zone for help.

Not available. allowed to bring food or drink from outside to consume on the premises.

Virtual Zone experiences can only be carried out by adults or by children from the age of 12 with the express authorization of their father, mother or guardian.

Children under 12 years of age must be at the Virtual Zone facilities accompanied by a person in charge or guardian.

All the material with which What we count on in VirtualZone is available. It is made up of state-of-the-art electronic and computer equipment, very delicate and expensive, and requires careful treatment. For this reason, we ask our users to follow the instructions received at our facilities to the letter so that the entire experience develops normally and responsible use is made of the equipment and facilities that we make available to them.

Irresponsible use of equipment and installations is understood to be that which damages or deteriorates them beyond the limits of the limit. of their normal use.

Using the HTC Vive with hands that are dirty with food debris, grease, moisture, etc. what will it be considered an irresponsible use of the equipment.

Pouring liquids or food scraps around the facilities can be considered a lack of care and therefore irresponsible use.

Ignoring the indications of our staff on the correct use of the equipment and facilities or making irresponsible use of these, may be punished. This will result in immediate expulsion from our establishment.

Virtual Zone reserves the right to claim from the client the expenses derived from the repair and/or replacement in the following cases:

• In the event that a voluntary and/or premeditated misuse of the equipment or facilities by the client causes damage to them.
• In the event that, as a consequence of not respecting the operating rules, the equipment or facilities are misused by the client and this causes damage to them.

 

RECORDING AUDIOVISUAL CONTENT

The participants of the experiences will sign the necessary authorization so that Virtual Zone is authorized to record their experience, both so that the technical team can monitor the participants during the experience to control that they are doing so. correctly and offer help to the participants if necessary, such as preparing a small audiovisual report of the experience.

The participants will authorize the company (Virtual Zone) to be able to take and disseminate with a commercial nature the images and videos in which the participants appear individually or in groups during the realization of the experience.

At the end of the contracted experience, the organization may apply for the contract. present the participants with a report of said experience, which will include the He will show a series of images and videos of the participants of his team in action during the game and in the facilities of Virtual Zone, together with a series of images of the game and of Virtual Zone.

 

COPYRIGHT DISCLAIMER

www.virtualzonevr.com 2021. All rights reserved.

All the information contained in this web page, its graphic design, and the code in HTML, JAVA, JAVA Script or Active X language constitutes a work whose intellectual property belongs to www.virtualzonevr.com

Internet users who access this website can view the information contained therein and carry out private downloads or reproductions on their computer system, provided that the reproduced elements are not subsequently transferred to third parties or are installed on a server connected to the Internet or a local network.

The distribution, modification, assignment, public communication and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.

Some of the images used on this website have been obtained from public and private websites without reservation of their publication, except for those images in which the property is indicated. All the contents of this page are freely distributed as long as reference is made to their origin. The pages and all their components are the property of www.virtualzonevr.com

In case of doubt, you can request more information at the following email address: info@virtualzone.es

 

DATA PROTECTION CLAUSE

Virtual Zone has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007 , of December 21, known as the Development Regulation of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (GDPR), as well as as with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Virtual Zone reserves the right to modify the content of this Privacy Policy, with the aim of adapting it to new legislation or jurisprudence, as well as any other changes. as well as the reports or opinions issued by the Spanish Data Protection Agency or the Article 29 Working Group.

Read Privacy Policy 

 

CLAUSE LIMITATION OF LIABILITY REGARDING LINKS

www.virtualzonevr.com declines any responsibility regarding the information found outside this website and not managed directly by our webmaster.

www.virtualzonevr.com contains links to other pages.

www.virtualzonevr.com is not responsible for the privacy policies or the contents of other web pages.

The function of the links that appear on this page is exclusively to inform the user of the existence of other sources of information on the subject on the Internet, where they can find information. expand the data offered by this website.

 

TRANSACTIONS LIABILITY CLAUSE

Virtual Zone Nexus, S.L. guarantees that each of the transactions made is 100% secure. All purchases made on our website are guaranteed by the secure server of the Banco Santander bank, so that your data is protected and encrypted by the most advanced technology (SSL).

 

WHO WE ARE

In compliance with Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), Royal Decree 1720/2007, of December 21, known as the Development Regulation of the LOPD, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD) and the provisions of Art. 10 According to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, the following information is made known to the recipients of the service:

a) Company Name: "Virtual Zone Nexus SL"

b) Address: Plaza de los Luceros, 17, Planta 1, 03004, Alicante, Spain.

c) E-mail: info@virtualzone.es

d) C.I.F.: B42692533.Registered in the Mercantile Registry of Alicante, volume: 4280, page: 32, Sheet: A-168908, Entry: 1.

e) Contact telephone number: 622 58 49 76